公務人員關係型心理契約、工作滿意度與離職傾向關聯之研究

A study on the Relationship between Relational Psychological Contract, Job Satisfaction and Turnover Intention of Civil Servants

10.6635/cpar.202303_29(1).0002

趙修華(Xiu-Hua Zhau)

關係型心理契約 ； 工作滿意度 ； 離職傾向 ； relational psychological contract ； job satisfaction ； turnover intention

中國行政評論

29卷1期（2023 / 03 / 20）

32 - 59

繁體中文;英文

本研究旨在探討公務人員的關係型心理契約、工作滿意度與離職傾向之關聯情形，以新北市區公所公務人員為研究對象，採用問卷調查回收有效問卷582份，使用SPSS統計分析軟體及Sobel test方法進行資料分析與處理。研究結果發現：（1）不同年齡、婚姻、服務年資及職位在關係型心理契約、工作滿意度與離職傾向上呈現顯著差異；（2）關係型心理契約對離職傾向具有顯著負向影響；（3）關係型心理契約對工作滿意度具有顯著正向影響；（4）工作滿意度對離職傾向具有顯著負向影響；（5）工作滿意度在關係型心理契約與離職傾向間存在顯著中介效果。根據研究結果提出相關研究成果、實務管理與未來研究之建議，以提供地方機關及人事管理部門之參考。

The purpose of this study is to explore the relationship between the relational psychological contract, job satisfaction and turnover intention of civil servants. Take civil servants in the New Taipei City Office as the research object, a survey was used to collect 582 valid questionnaires, and SPSS statistical analysis software and Sobel test method were used for data analysis and processing. The results of the study found that: (1) different ages, marriages, years of service and positions showed significant differences in relational psychological contract, job satisfaction and turnover intention; (2) relational psychological contract had a significant negative impact on turnover intention; (3) Relational psychological contract has a significant positive impact on job satisfaction; (4) Job satisfaction has a significant negative impact on turnover intention; (5) Job satisfaction has a significant mediating effect between relational psychological contract and turnover intention . Based on the research results, relevant research results, practical management and future research suggestions are put forward to provide reference for local agencies and personnel management departments.

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