探討醫學中心護理人員情緒勞務對工作滿意度與工作倦怠之影響

The Impact of Hospital Nurses' Emotional Labor on Job Satisfaction and Burnout

10.6288/TJPH2013-32-03-08

朱正一(Cheng-I Chu)

情緒勞務 ； 工作滿意度 ； 工作倦怠 ； 情緒智力 ； emotional labor ； job satisfaction ； burnout ； emotional intelligence

台灣公共衛生雜誌

32卷3期（2013 / 06 / 15）

266 - 278

繁體中文

Objectives: The purpose of this study was to investigate the impact of nurses' emotional labor on job satisfaction and burnout. We also investigated the moderating effect of emotional intelligence in order to understand the associations among study variables. Methods: The purposive sampling method was adopted to select two medical centers in Taiwan. In each of these, 20% of the nurses were randomly selected to receive a questionnaire. A total of 236 questionnaires were distributed, and 219 valid questionnaires (92.8%) were returned. These were analyzed by using descriptive statistics, t-tests, one-way ANOVA, Pearson's correlation analysis, regression analysis, factor analysis and Structural Equation Modeling (SEM) techniques. Results: The results showed that emotional labor was positively correlated with both job satisfaction(r=0.769, p＜0.01) and burnout(r=0.413, p＜0.01); nevertheless, burnout was negatively correlated with job satisfaction(r=-0.708, p＜0.01). A moderating effect of emotional intelligence was not found. Conclusions: As hypothesized, emotional labor was positively correlated with both job satisfaction and burnout; but, burnout was negatively correlated with job satisfaction. More studies are needed to investigate other factors that may affect the overall model and to clarify the role of emotional intelligence.

Objectives: The purpose of this study was to investigate the impact of nurses' emotional labor on job satisfaction and burnout. We also investigated the moderating effect of emotional intelligence in order to understand the associations among study variables. Methods: The purposive sampling method was adopted to select two medical centers in Taiwan. In each of these, 20% of the nurses were randomly selected to receive a questionnaire. A total of 236 questionnaires were distributed, and 219 valid questionnaires (92.8%) were returned. These were analyzed by using descriptive statistics, t-tests, one-way ANOVA, Pearson's correlation analysis, regression analysis, factor analysis and Structural Equation Modeling (SEM) techniques. Results: The results showed that emotional labor was positively correlated with both job satisfaction(r=0.769, p＜0.01) and burnout(r=0.413, p＜0.01); nevertheless, burnout was negatively correlated with job satisfaction(r=-0.708, p＜0.01). A moderating effect of emotional intelligence was not found. Conclusions: As hypothesized, emotional labor was positively correlated with both job satisfaction and burnout; but, burnout was negatively correlated with job satisfaction. More studies are needed to investigate other factors that may affect the overall model and to clarify the role of emotional intelligence.

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