國際觀光旅館餐飲部門組織正義、員工創新行為與績效表現之相關研究－以組織支持為干擾變項

A Study of Organizational Justice, Employees Innovative Behavior and Job Performance in the Food and Beverage Department of International Tourist Hotels-Organizational Support as a Moderator

10.6267/JTLS.2011.17(1)3

許順旺(Shun-Wang Hsu)；邱瑜婷(Yu-Ting Chiu)

組織正義 ； 創新行為 ； 績效表現 ； 組織支持 ； organizational justice ； innovative behavior ； job performance ； organizational support

觀光休閒學報

17卷1期（2011 / 04 / 01）

49 - 74

繁體中文

本研究旨在探討國際觀光旅館餐飲部門員工知覺到的組織正義、創新行為、績效表現與組織支持間之關係。本研究採便利抽樣進行問卷調查，受測對象係國際觀光旅館餐飲部門工作滿三個月以上之正式員工，另請其直線主管以配對方式協助填答員工之績效表現。員工問卷發放500份，回收有效問卷379份；主管問卷發放100份，回收有效問卷81份。研究結果顯示，組織正義（分配正義、程序正義和互動正義）與員工創新行為有顯著的正相關；員工創新行為與績效表現有顯著的正相關；組織正義（分配正義、程序正義和互動正義）與員工績效表現有顯著的正相關；組織支持會對組織正義（程序正義、互動正義）與創新行為之間產生干擾效果。

This research aims to explore the relationship among organizational justice, innovative behavior, job performance and organizational support of employees working in the food and beverage (F&B) department of international tourist hotels in Taiwan. Convenience sampling method was applied. The survey samples were full-time employees who had worked in F&B department of the international tourist hotels in Taiwan for more than 3 months. With a paired survey design, direct supervisors or managers of the participating employees were invited for evaluating the subordinates' job performance. There were 500 questionnaires sent to the employees and 100 questionnaires sent to the directors. Finally, a total of 379 valid questionnaires from employees and 81 valid questionnaires from directors were received. The results indicated a positive correlation between organizational justice (distributive justice, procedural justice, and interactional justice) and innovative behavior. A positive correlation between innovative behavior and job performance was revealed. A positive correlation between organizational justice (distributive justice, procedural justice, and interactional justice) and job performance was shown. In addition, organizational support had a moderate effect on the three relationships between organizational justice to innovative behavior, procedural justice to innovative behavior, and interactional justice to innovative behavior.

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