题名

主管與部屬互動中情緒勞動：回顧、釐清、及前瞻

并列篇名

Emotional Labor in the Interaction between Supervisors and Subordinates: Review, Clarification, and Prospect

DOI

10.6147/JHRM.2013.1303.03

作者

吳宗祐(Tsung-Yu Wu)

关键词

情緒勞動 ； 領導 ； 表層演出 ； 深層演出 ； emotional labor ； leadership ； surface acting ； deep acting

期刊名称

人力資源管理學報

卷期/出版年月

13卷3期（2013 / 09 / 01）

页次

57 - 105

内容语文

繁體中文
中文摘要

情緒勞動議題與領導研究之結合，是邇來情緒勞動研究之新趨勢，也累積了許多研究成果。本論文首先將針對主管與部屬間情緒勞動的研究，進行系統性的回顧。其次，本論文提出「情緒勞動之概念是否適用於主管與部屬互動中」的爭議問題，予以釐清，以利界定主管與部屬間情緒勞動的構念，並比較其與類似概念的異同。最後，本論文將提出若干未來研究方向，包含測量工具與研究方法的精進、實證研究的深化、主管與部屬情緒勞動的整合、主管之情緒勞動分擔、及華人組織中主管與部屬的情緒勞動。
英文摘要

The linkage between emotional labor and leadership is a new trend of emotional labor research, and a large amount of related research publications have accumulated. Accordingly, the first purpose of the paper tends to systematically review the existent literature on emotional labor in supervisor-subordinate interaction. Following the review, the second purpose of the paper tries to address a controversial issue, ”Can the construct of emotional labor be applied to supervisor-subordinate interaction?”, and to clarify this issue, so as to define the construct of emotional in emotional labor in supervisor-subordinate interaction as well as compare it with other similar constructs. Finally, the third purpose of the paper identifies several future research directions, including the refinement of measurement and research design, the elaboration of empirical research, the integration between supervisors' and subordinates' emotional labor, supervisors' shared emotional labor, and emotional labor between supervisor and subordinate in Chinese organization.
主题分类 社會科學 > 心理學
社會科學 > 社會學
社會科學 > 經濟學
社會科學 > 管理學
社會科學 > 法律學
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被引用次数
  1. 許智超(2016)。情緒勞務對客戶情感依附之影響：以關係品質為中介角色。淡江大學企業管理學系碩士在職專班學位論文。2016。1-85。 
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