職場霸凌對員工幸福感之影響：社會資本與心理資本的調節作用

The Relationships between the Perception of Workplace Bullying and Employee Well-Being: Moderating Effects of Social Capital and Psychological Capital

10.6147/JHRM.2017.1702.01

吳美連(Melien Wu)；張振傑(Chen-Chieh Chang)；王秀菁(Shiou-Jing Wang)

職場霸凌 ； 幸福感 ； 社會資本 ； 心理資本 ； workplace bullying ； well-being ； social capital ； psychological capital

人力資源管理學報

17卷2期（2017 / 06 / 01）

1 - 25

繁體中文

霸凌事件不僅會影響員工身、心理之狀態，亦會影響團隊及組織績效，而且已是一個重要的社會議題。本研究運用情感事件理論（Affective Events Theory, AET）探討職場霸凌、社會資本與心理資本如何影響員工的幸福感，以及統合性壓力模式探討社會資本與心理資本對於職場霸凌與幸福感二者之間的調節作用。本研究以嘉義市、台南市與高雄市之公務人員為對象，採便利抽樣法發放500份問卷，回收468份，有效問卷428份，有效回收率為85.6%。研究結果發現，職場霸凌顯著負向影響幸福感、家庭社會資本顯著正向影響幸福感、心理資本之希望及樂觀兩構面顯著正向影響幸福感、心理資本之希望及韌性兩構面在職場霸凌與幸福感皆具有顯著調節作用。本研究根據研究結果提出後續研究與實務建議。

Workplace bullying not only imposes a high level of mental stress on employees, but also weakens organizational performance. The purpose of the current research investigates the influences of workplace bullying on employees' well-being, as well as the moderating effect of social capital and psychological capital on the aforementioned relationship. We collected empirical data from civil servants in cities of Chaiyi, Tainan, and Kaohsiung. A total of 500 questionnaires were collected and 428 valid samples were retrieved, representing the valid response rate of 85.6%. The results showed that the perception of workplace bullying has a significant negative influence on employees' well-being, whereas social capital has a significant positive influence on employees' well-being. The dimensions of senses of hope and optimism of psychological capital have positive influences on employees' well-being. Both hope and resilience of psychological capital moderated the relationship of workplace bullying to well-being. Based on the results, suggestions are proposed for future studies and practical implications.

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