工作滿意、組職公平與組織公民行為關係之研究

Job Satisfaction, Organizational Justice and Organizational Citizenship Behavior

10.30163/BR.200304.0003

楊濱燦(Bin-Tsann Yang)；謝庭華(Ting-Hua Hsieh)

工作滿意 ； 組織公平 ； 組織公民行為 ； job satisfaction ； organizational justice ； organizational citizenship behavior

文大商管學報

8卷1期（2003 / 04 / 01）

39 - 54

繁體中文

本研究之主旨係針對工作滿意與組織公平二變項對組織公民行為之相對影響效果進行探討。透過台北地區百貨公司銷售專櫃之銷售服務人員及其資深櫃長之312份配對問卷進行分析。研究結果顯示，工作滿意變項對於利於他人之公民行為具有單獨的解釋能力，而組織公平變項則對利於他人之公民行為並沒有單獨的解釋力；且工作滿意比起組織公平而言，對於利於他人之公民行為具有較強的相對效果存在。此外，在利於組織之公民行為的解釋上，工作滿意變項對於利於組織之公民行為具有單獨的解釋能力，而組織公平變項則沒有；且工作滿意比起組織公平而言，對於利於組織之公民行為具有較強的相對效果存在。

The purpose of this present study was to examine the relative effects of job satisfaction and organizational justice on organizational citizenship behavior. Three hundred and twelve matched data from salespeople and supervisors of department stores in Taipei was analyzed to explore the research problem. Results indicated that the effects of both job satisfaction and organizational justice on OCBI was significant, but the relative effect of job satisfaction was stronger than organizational justice. On the other hand, the effect of job satisfaction on OCBO was significant, but the effect of organizational justice on OCBO was not.

1. Alotaibi, A. G.(2001).Antecedents of organizational citizenship behavior: A study of public personnel in Kuwait.Public Personnel Management.
2. Bateman, T. S.,Organ, D. W.(1983).Job satisfaction and the good soldier: The relationship between affect and employee citizenship.Academy of Management Journal,26(4),587-595.
3. Bettencourt, L. A.,Gwinner, K. P.,Meuter, M. L.(2001).A comparison of attitude, personality, and knowledge predictors of service-oriented organizational citizenship behaviors.Journal of Applied Psychology,86(1),29-41.
4. Bies, R. J.(Eds.)(1986).Academy of Management Best Papers Proceedings.Chicago:Illinois.
5. Bies, R. J.,Martin, C. L.,Brockner, J.(1993).Just laid off, but still a "good citizen?" Only if the process is fair.Employee Responsibilities and Rights Journal,6(3),227-238.
6. Farh, J. L.,Barley, P. C.,Lin, S. L.(1997).Impetus for action: A cultural analysis of justice and organizational citizenship behavior in Chinese society.Administrative Science Quarterly,42(1),421-444.
7. Farh, J. L.,Podsakoff, P. M.,Organ, D. W.(1990).Accounting for organizational citizenship behavior: Leader fairness and task scope versus satisfaction.Journal of Management,16(4),705-721.
8. Folger, R.,Konovsky, M. A.(1989).Effects of procedural and distributive justice on reactions to pay raise decisions.Academy of Management Journal,32(1),157-164.
9. George, J. M.,Bettenhausen, K.(1990).Understanding prosocial behavior, sales performance and turnover: A group-level analysis in a service context.Journal of Applied Psychology,75(5),698-709.
10. Greenberg, J.(1986).Determinants of perceived fairness of performance evaluations.Journal of Applied Psychology,71(3),340-342.
11. Katz, D.(1964).The motivational basis of organizational behavior.Behavioral Science,9(1),131-146.
12. Katz, D.,Kahn, R. L.(1966).The Social Psychology of Organizations.New York:Wiley.
13. Kidwell, Jr. R. E.,Mossholder, K. W.,Bennett, N.(1997).Cohesiveness and organizational citizenship behavior: A multilevel analysis using work groups and individuals.Journal of Management,23(6),775-793.
14. Konovsky, M. A.,Pugh, S. D.(1994).Citizenship behavior and social exchange.Academy of Management Journal,37(3),656-669.
15. MacKenzie, S. B.,Podsakoff, P. M.,Fetter, R.(1991).Organizational citizenship behavior and objective productivity as determinants of managerial evaluations of salespersons` performance.Organizational Behavior and Human Decision Processes,50(1),123-150.
16. Moorman, R. H.(1991).Relationship between organizational justice and organizational citizenship behaviors: Do fairness perceptions influence employee citizenship?.Journal of Applied Psychology,76(6),845-855.
17. Moorman, R. H.(1993).The Influence of cognitive and affective based job satisfaction measures on the relationship between satisfaction and Organizational citizenship behavior.Human Relations,46(6),759-776.
18. Moorman, R. H.,Niehoff, B. P.,Organ, D. W.(1990).Treating employees fairly and organizational citizenship behavior: Sorting the effects of job satisfaction, organizational commitment, and procedural justice.Employee Responsibilities and Rights Journal,6(3),209-225.
19. Morrison, E. W.(1994).Definitions and organizational citizenship behavior: The importance of the employee`s perspective.Academy of Management Journal,37(6),1543-1567.
20. Munene, J. C.(1995).Not-on-seat: An investigation of some correlates of organizational citizenship behaviour in Nigeria.Applied Psychology: An International Review,44(2),111-122.
21. Netemeyer, R. G.,Boles, J. S.,McKee, D. O.,McMurrian, R.(1997).An investigation into the antecedents of organizational citizenship behaviors in a personal selling context.Journal of Marketing,61(1),85-98.
22. Niehoff, B. P.,Moorman, R. H.(1993).Justice as a mediator of the relationship between methods of monitoring and organizational citizenship behavior.Academy of Management Journal,36(3),527-556.
23. Organ, D. W.(1988).Organizational Citizenship Behavior: The Good Soldier Syndrome.Lexington, M. A.:Lexington Books.
24. Organ, D. W.(1977).A reappraisal and reinterpretation of the satisfaction-causes-performance hypothesis.Academy of Management Review,2(1),46-53.
25. Organ, D. W.,Konovsky, M.(1989).Cognitive versus affective determinants of organizational citizenship behavior.Journal of Applied Psychology,74(1),157-164.
26. Organ, D. W.,Lingl, A.(1995).Personality, satisfaction, and organizational citizenship behavior.The Journal of Social Psychology,135(3),339-350.
27. Pillai, R.,Schriesheim, C. A.,Williams, E. S.(1999).Fairness perceptions and trust as mediators for transformational and transactional leadership: A two-sample study.Journal of Management,25(6),897-933.
28. Podsakoff, P. M.,MacKenzie, S. B.(1994).Organiationa1 citizenship behaviors and sales unit effectiveness.Journal of Marketing Research,31(2),351-363.
29. Podsakoff, P. M.,MacKenzie, S. B.,Hui, C.(1993).Organizational citizenship behaviors and managerial evaluations of employee performance: A review and suggestions for future research.Research in Personnel and Human Resources Management,11(1),1-40.
30. Podsakoff, R M.,MacKenzie, S. B.,Paine, J. B.,Bachrach, D. G.(2000).Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research.Journal of Management,26(3),513-563.
31. Ryan, J. J.(2001).Moral reasoning as a determinant of organizational citizenship behaviors: A study in the public accounting profession.Journal of Business Ethics,233-244.
32. Schnake, M.,Cochran, D.,Dumler, M.(1995).Encouraging organizational citizenship: The effects of job satisfaction, perceived equity and leadership.Journal of Managerial Issues,7(2),209-221.
33. Skarlicki, D. P.,Latham, G. P.(1997).Leadership training in organizational justice to increase citizenship behavior within a labor union: A replication.Personnel Psychology,50(1),617-633.
34. Skarlicki, D. P.,Latham, G. P.(1996).Increasing citizenship behavior within a labor union: A test of organizational justice theory.Journal of Applied Psychology,81(2),161-169.
35. Smith, C. A.,Organ, D. W.,Near, J. P.(1983).Organizational citizenship behavior: Its nature and antecedents.Journal of Applied Psychology,68(4),653-663.
36. Tansky, J. W.(1993).Justice and organizational citizenship behavior: What is the relationship?.Employee Responsibilities and Rights Journal,6(3),195-207.
37. Weiss, D. J.,Dawis, R. V.,England, C. W.,Lofquist, L. H.(1967).Manual for the Minnesota Satisfaction Questionnaire.Minneapolis:Industrial Relations Center, University of Minnesota.
38. Williams, L. J.,Anderson, S. E.(1991).Job satisfaction and organizational commitment as predictors of organizational citizenship and in-role behaviors.Journal of Management,17(3),601-617.
39. Williams, S.,Pitre, R.,Zainuba, M.(2002).Justice and organizational citizenship behavior intentions: Fair rewards versus fair treatment.The Journal of Social Psychology,33-44.

1. 揭維恆(2017)。職場友誼因果關係觀念性模式之建構。淡江大學管理科學學系博士班學位論文。2017。1-114。 
2. 范薷方(2017)。公立小學校長領導、教師組織公民行為與學校創新經營關係之研究 —以臺北市和南京市為例。清華大學教育與學習科技學系學位論文。2017。1-106。
3. 李孟真(2017)。護理主管真誠領導對護理人員組織公民行為之影響-以生命流為中介變項。長榮大學醫務管理學系(所)學位論文。2017。1-170。