國際觀光旅館後場烘焙師父工作滿意、離職傾向與工作績效之研究：華人社會之師徒功能

The Research of Back-Office Bakers' Job Satisfaction, Turnover Intention and Job Performance in International Tourist Hotels: Mentoring Functions in Chinese Societies

10.6267/JTLS.2010.16(1)3

林尚平(Shang-Ping Lin)；陳建龍(Chien-Lung Chen)；張明旭(Ming-Hsu Chang)

師徒關係功能 ； 工作滿意度 ； 離職傾向 ； 工作績效 ； 師徒關係階段 ； mentoring functions ； job satisfaction ； turnover intention ； and job performance ； mentoring phases

觀光休閒學報

16卷1期（2010 / 04 / 01）

45 - 66

繁體中文

本研究目的在於探討餐旅業師徒關係功能對於組織結果變項（工作滿意度、離職傾向與工作績效）的影響。研究並擴展了師徒功能理論的適用性，加入華人社會獨特之準家庭功能構面，問卷調查以台灣地區43家國際觀光飯店201位內場員工為樣本，運用線性層級迴歸進行檢證，研究結果顯示職涯功能、準家庭功能與角色模範均與工作滿意度和離職傾向有顯著的影響效果，心理社會功能則僅與工作滿意度有正向效果。而在工作績效方面，只有職涯功能具有顯著正向效果。研究也驗證出準家庭功能對工作滿意度與離職傾向的遞增解釋力。此外，研究結果也檢證了不同的師徒關係階段對師徒功能與組織結果變項間關係的干擾作用。最後，針對研究發現的意涵與未來研究進行討論。

This study aimed primarily at exploring the influence of mentoring functions on job outcomes (job satisfaction, turnover intention, and job performance) in hospitality industry, and also expanding the application of mentoring functions scales by incorporating items addressing the quasi-familial functions unique to Chinese societies. Questionnaires were distributed to employees of Taiwan's 43 international tourist hotels. A total of 201 completed valid questionnaires were subjected to linear hierarchical regression analysis. Results showed that career, quasi-familial and role modeling functions were all significantly correlated with job satisfaction and turnover intention. In contrast, psychosocial function was positively related only to job satisfaction. Only career function had a significantly positive relationship with job performance. These results confirmed that quasi-familial functions contributed to incrementally explained variance with regard to job satisfaction and turnover intention. Moreover, results also supported the view that different mentoring phases moderated relationships between mentoring functions and job outcomes. Finally, the implications of these findings and the directions for future research are discussed.

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